![]() We have communicated this with your mail center operator, and we have successfully credited your account with the amount of $6.27. That said, your May invoice shows $15.99 for the Bronze plan ( to ). When details on the plan were updated, the change immediately took effect. Your bronze service plan price was changed on. We have thoroughly investigated what happened and discovered that the increase was implemented for all renters, not solely for new sign-ups. We understand how frustrating this must have been for you. I sincerely apologize for any inconvenience or confusion caused by the recent pricing change made by your mail center operator. In light of your situation, I have personally reviewed the matter with our team, and I can confirm that a refund has been processed for your purchase.Hi Marcos, I want to begin by expressing my gratitude for sharing your feedback and expressing your concerns. Our priority is to ensure the security and privacy of our users' information, and while we strive to provide more detailed explanations, in some cases, our data protection policy may restrict us from disclosing certain specifics. Unfortunately, as the detection process is automated and continuous, irregularities may be flagged at any point during the usage of our services. I apologize for any confusion this may have caused. I acknowledge that it may appear untimely and inconvenient, especially given your recent account setup. I understand your frustration and would like to address your questions regarding the irregularity and the cancellation of your account. Hi Jose, Thank you for sharing your feedback regarding your recent experience with us. Sincerely, Ellaine Social Media Support from Anytime Mailbox Jul 27, 2023 Thank you again for your valuable feedback, and please do not hesitate to reach out to us if you have any further questions or concerns. We understand that you were also looking for an invoice, and we'd like to inform you that we have already sent it to you from your mail center. We want to assure you that your mail center shipped your package with the cheapest option available to them as per your request. We understand that you were expecting a lower shipping cost for the small envelope, but please note that your mail center only offers DHL, UPS, and FedEx for shipments to the US, and there is no difference in shipping cost between small and big envelopes in their system. ![]() As previously explained, the cost was determined by the shipping carrier based on the weight and size of the package. We sincerely apologize for any confusion or inconvenience caused by the shipping fees you were charged. Hi LS, thank you for sharing your feedback with us. Best regards, Ellaine Social Media Support from Anytime Mailbox Apr 12, 2023 We appreciate your patience and understanding as we work to resolve this matter. We want to assure you that we are committed to the privacy and security of our customers, and we take all necessary precautions to protect their information. Could you please provide us with more information, such as the email address or phone number associated with your account, so that we can look into this matter further? We would like to work with you to get to the bottom of this and address your concerns. We understand that this may be frustrating for you, and we would like to help you resolve this issue. However, after reviewing your account with the details you provided, we were unable to locate any records of your account with us. We take all allegations of fraudulent activity very seriously and want to assure you that we have thoroughly investigated your account. Hi Quentin, We are sorry to hear about your recent experience with our service.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |